James: NEVER check the "Override the imported name" box in Shipstation. It will override the customer's choice and we will ship the wrong item.
Jacob: ALWAYS check the payment processers, not just Shipstation. We are issing out on some first contact resolution due to this. COC does not update Shipstation in real time and will throw us off if we don't remember or if the order doesn't make it to Shipstation.
Amber: Remember that if you cancel an order in Shipstation to refund in the payment processor. We are getting a lot of customer service emails because we are not refunding in Check Out Champ specifically. Make certain you are checking Check Out Champ.
Jacob: Refunding a membership does not cancel it. My Tactical Perks must be cancelled just like any other membership. In Easy Pay please remember to go to recurring, then list Subscriptions and then pause the membership just like any other membership. They must be cancelled no matter the payment processor.
Nancy: If a payment is blocked, check WHY - don't assume the customer is a bad actor/abuser. It might not be the customer's fault, and even if it is and they are blocked from future orders, they still need to be assisted with any existing orders/memberships.
Locke: If the customer is more than 30 days old, instead of a refund, we can offer DOUBLE store credit. This is done by adding the credit in "creditsyard" in the Tacticaladay store.
Amber: Replying in email to a postscripts message does not work - you must reply in the PostScripts app.
Nancy: Please do not combine orders with different email addresses if possible.