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Customer support reply templates
Pick a situation, fill in the details, and copy a reply that is clear and kind.
Edit before sending so it sounds like you and fits the facts of the case.
Want a trained team answering these for you, every day?
Talk to WEBSHow to use it
- Pick the situation.
- Fill in the customer, order and tracking details.
- Copy the reply, adjust the tone, and send it.
Common questions
How do I reply to a where-is-my-order email?
Give the tracking number, say plainly what the status is, set a clear next step, and offer to open a carrier trace if it stalls.
Why do replies matter for chargebacks?
A fast, clear reply often keeps a frustrated customer from calling their bank, which is a major source of disputes.