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Refund and return policy generator
A clear policy answers customers before they have to ask, and it is also the first thing a card issuer looks at in a dispute.
This generator makes a starting draft and is not legal advice. Laws differ by state and country and depend on what you sell. Have a lawyer review any policy before you rely on it.
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Talk to WEBSHow to use it
- Fill in your business details and how your returns work.
- Review the draft that appears.
- Copy it into your store and have it reviewed if you are unsure.
Common questions
Does a clear refund policy reduce chargebacks?
Often, yes. When customers can easily see how to return something, fewer go straight to their bank. It also gives you something to point to if a dispute happens.
Is a refund policy required by law?
Rules vary by state, country and product. Some places require you to disclose your policy. Check with a lawyer for your situation.